Privacy Policy

Welcome to Green Lantern Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website greenlaternpizza-food.rest, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This Privacy Policy applies to all users located in the United States and is designed to comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other relevant regulations governing the collection and use of personal data.

1. About Us

Green Lantern Pizza is a food service business operating in the United States. We provide food ordering, delivery, and dining services to our customers through our website and related platforms.

For any questions, concerns, or requests related to this Privacy Policy, please contact us at the email address listed above. We take all privacy inquiries seriously and strive to respond within a reasonable timeframe.

2. Information We Collect

We collect several types of information from and about users of our website and services. This includes information you provide to us directly, information we collect automatically when you use our services, and information we may receive from third parties.

2.1 Personal Information You Provide to Us

When you interact with Green Lantern Pizza — whether by creating an account, placing an order, subscribing to our newsletter, or contacting our support team — you may voluntarily provide us with personal information, including but not limited to:

• Identity Information: Full name, username, or similar identifiers.
• Contact Information: Email address, telephone number, mailing address, and delivery address.
• Account Credentials: Username and password (stored in encrypted form).
• Payment Information: Credit or debit card details, billing address, and other financial information necessary to process transactions. Note: Payment card data is processed through secure, PCI-DSS-compliant third-party payment processors, and we do not store full card numbers on our servers.
• Order Information: Items ordered, order history, special dietary preferences, and delivery instructions.
• Communications: Messages, feedback, complaints, or inquiries you send to us via email, contact forms, or other channels.
• Marketing Preferences: Your preferences for receiving promotional communications from us.

2.2 Information Collected Automatically

When you visit or use our website, we automatically collect certain technical and usage data through cookies, web beacons, pixels, and similar tracking technologies. This information may include:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and unique device identifiers.
• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, search queries used on our site, and clickstream data.
• Location Data: Approximate geographic location derived from your IP address, and, with your permission, precise GPS location data to facilitate delivery services.
• Session Information: Login timestamps, session duration, and session identifiers.
• Cookie Data: Information stored in cookies and similar tracking technologies as further described in Section 8 of this Policy.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you choose to log into our website or services using a social media account (such as Facebook or Google), we may receive certain profile information from those platforms as permitted by their privacy settings.
• Analytics Providers: Third-party analytics services may provide us with aggregated and de-identified usage statistics about how users interact with our website.
• Payment Processors: Our payment processing partners may share transaction confirmation data and fraud detection signals with us.
• Delivery Partners: Where we work with third-party delivery services, we may receive delivery status updates that reference your order and contact information.
• Review Platforms: If you leave a public review about Green Lantern Pizza on a third-party platform, we may access and store that information.

3. How We Use Your Information

Green Lantern Pizza uses the information we collect for a variety of business and operational purposes. We only use your data when we have a lawful basis to do so. Our primary purposes include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and managing your account.
• Communicating with you about your orders, including confirmations, receipts, and updates.
• Arranging delivery or pickup services at your chosen location.
• Providing customer support and responding to your inquiries and complaints.
• Administering loyalty programs, promotions, coupons, and discount offers.

3.2 Business Operations and Improvement

• Analyzing trends and customer behavior to improve our menu, services, and website functionality.
• Conducting internal research and development to enhance user experience.
• Monitoring and improving the performance, security, and reliability of our website.
• Troubleshooting technical issues and preventing system errors.
• Conducting quality assurance and audits of our services.

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, special offers, and updates about new menu items, subject to your communication preferences.
• Serving personalized advertisements and content on our website and on third-party advertising platforms based on your interests and browsing behavior (where you have consented).
• Notifying you about changes to our services, policies, or terms.
• Conducting surveys and collecting feedback to improve our offerings.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional and operational emails related to your orders and account.

3.4 Legal Compliance and Safety

• Complying with applicable laws, regulations, court orders, and legal obligations.
• Preventing, detecting, and investigating fraud, unauthorized access, security breaches, and other potentially illegal or prohibited activities.
• Enforcing our Terms of Service and other applicable agreements.
• Protecting the rights, property, and safety of Green Lantern Pizza, our customers, employees, and the public.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties under the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your data. Categories of service providers include:

• Payment Processors: To securely process payment transactions.
• Delivery and Logistics Partners: To fulfill your food delivery orders.
• Email and Marketing Platforms: To send newsletters, promotional emails, and transactional communications.
• Analytics Providers: Such as Google Analytics, to help us understand website usage.
• Cloud Hosting and IT Services: To store data and maintain our website infrastructure.
• Customer Support Tools: To manage and respond to customer inquiries.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe disclosure is required or permitted by law, including in response to:

• A valid court order, subpoena, or other legal process.
• A request from a government authority, regulator, or law enforcement agency.
• Situations involving national security, public safety, or fraud investigation.
• Enforcement of our legal rights or defense of legal claims.

4.3 Business Transfers

In the event that Green Lantern Pizza is involved in a merger, acquisition, sale of assets, financing, or other business restructuring, your personal information may be transferred as part of that transaction. We will provide notice of any such transfer and any changes to how your data is handled in accordance with applicable law.

4.4 With Your Consent

We may share your information with other third parties when we have obtained your explicit consent to do so, such as when you opt into a co-branded promotion or partnership program.

4.5 Aggregated and De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes.

5. Data Security

Green Lantern Pizza takes the security of your personal information seriously. We implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is protected using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption.
• Secure Storage: Personal data is stored on secure servers with restricted access controls and firewall protection.
• Password Hashing: Account passwords are stored using strong cryptographic hashing algorithms and are never stored in plain text.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions, on a need-to-know basis.
• Payment Security: We use PCI-DSS-compliant payment processors and do not store sensitive cardholder data on our servers.
• Regular Security Assessments: We conduct periodic security reviews and vulnerability assessments of our systems and infrastructure.
• Employee Training: Staff members are trained on data protection best practices and confidentiality obligations.

5.2 Limitations of Security

While we strive to protect your personal information using commercially reasonable means, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the appropriate authorities as required by applicable law, including any relevant state data breach notification statutes.

6. Your Rights and Choices

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights and provide mechanisms for you to exercise them.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which it is used, and the categories of third parties with whom it has been shared.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. You may exercise this right by contacting us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a lower quality of service as a result of your exercising these rights.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable, readily usable format.

6.2 Rights Available to All US Users

Regardless of your state of residence, you have the following choices and rights:

• Access and Update: You may access and update most of your personal information by logging into your account and visiting your profile settings.
• Marketing Opt-Out: You may opt out of receiving marketing emails by using the unsubscribe link in any promotional email or by contacting us directly.
• Cookie Controls: You may manage your cookie preferences through your browser settings or our cookie consent tool. See Section 8 for more details.
• Account Deletion: You may request deletion of your account by contacting us at [email protected].

6.3 How to Exercise Your Rights

To exercise any of the rights described in this section, please submit a verifiable request to us by:

• Emailing us at: [email protected]
• Visiting our website at: greenlaternpizza-food.rest

We will verify your identity before processing any request to protect your information from unauthorized disclosure or deletion. We aim to respond to all verifiable requests within 45 days as required by the CCPA, and may extend this period by an additional 45 days where necessary, with prior notice to you.

You may designate an authorized agent to submit requests on your behalf. We may require written proof of the agent's authorization and verification of your identity before processing such requests.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention practices are as follows:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention and disposal procedures. Anonymized or aggregated data may be retained indefinitely for analytical and research purposes.

8. Cookie Policy

Our website uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your experience, analyze site traffic, and deliver personalized content and advertising.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the website to function properly, including maintaining your session, processing orders, and enabling security features. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting anonymous usage statistics. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These cookies remember your preferences, such as your saved delivery address or language settings, to provide a more personalized experience.
• Marketing and Advertising Cookies: These cookies track your browsing behavior across websites to deliver targeted advertisements relevant to your interests. They may be set by us or by our advertising partners.

8.2 Managing Your Cookie Preferences

You can manage or disable cookies at any time through:

• Your browser settings (most browsers allow you to refuse or delete cookies).
• Our on-site cookie consent tool or banner, if available.
• Opt-out tools provided by third-party analytics and advertising companies, such as the Google Analytics Opt-out Browser Add-on.

Please note that disabling certain cookies may affect the functionality and performance of our website. For more detailed information about the specific cookies we use and their purposes, please refer to our full Cookie Policy, which is available on our website.

9. Children's Privacy

Green Lantern Pizza's website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 13, and we do not direct our services to children.

If you are under 18 years of age, please do not use our website, create an account, or submit any personal information to us without the supervision and consent of a parent or legal guardian.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take prompt steps to delete that information from our records. If you believe we may have collected information from a child, please contact us immediately at [email protected].

Our practices regarding children's data are governed by the Children's Online Privacy Protection Act (COPPA), and we are committed to full compliance with this law.

10. International Data Transfers

Green Lantern Pizza is based in the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central operations are conducted.

Data protection laws in the United States may differ from those in your country of residence. By using our website and services and providing us with your personal information, you acknowledge and consent to the transfer of your data to the United States and its processing in accordance with this Privacy Policy.

If we transfer data internationally to third-party service providers located outside the United States, we take steps to ensure that appropriate safeguards are in place to protect your personal information, consistent with applicable US federal and state law requirements.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, review sites, and other external services that are not operated or controlled by Green Lantern Pizza. This Privacy Policy does not apply to those third-party websites or services.

We encourage you to review the privacy policies of any third-party sites you visit, as we have no responsibility or liability for the content, privacy practices, or security measures of those third parties. The inclusion of a link to a third-party website does not imply our endorsement of that site or its privacy practices.

12. Your Rights Under the FTC Act

The Federal Trade Commission (FTC) Act prohibits unfair or deceptive acts or practices in commerce. Green Lantern Pizza is committed to transparent, honest, and fair data practices consistent with FTC guidelines. We will not engage in deceptive data collection, misuse your personal information, or make false representations about how we collect or handle your data.

If you believe our privacy practices are unfair or deceptive, you have the right to file a complaint with the FTC at www.ftc.gov/complaint.

13. How to File a Complaint

If you have concerns about how Green Lantern Pizza handles your personal data and are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority:

13.1 Federal Complaints

• Federal Trade Commission (FTC): You may file a complaint related to unfair or deceptive privacy practices at reportfraud.ftc.gov or by calling 1-877-382-4357.

13.2 California Residents

• California Privacy Protection Agency (CPPA): California residents may file complaints with the California Privacy Protection Agency regarding violations of the CCPA/CPRA at cppa.ca.gov.
• California Attorney General: You may also contact the California Attorney General's office at oag.ca.gov/privacy/ccpa.

13.3 Other States

Residents of other states with applicable privacy laws may contact their state Attorney General's office or the relevant state consumer protection authority to report privacy-related concerns.

We strongly encourage you to contact us first before filing a regulatory complaint so that we may have the opportunity to address your concerns directly and promptly.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a notice on our website indicating that the policy has been updated.
• Where required by applicable law, notify you via email or other direct communication.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Policy constitutes your acceptance of the updated terms.

15. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked across websites. At this time, our website does not respond to DNT signals from browsers, as there is no uniform or consistent standard for how websites should respond to such signals. We will continue to monitor developments in this area and will update our practices accordingly if and when a universal standard is established.

You may manage tracking preferences through our cookie consent tool and your browser settings as described in Section 8.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us using the information below. We are committed to addressing all privacy-related inquiries in a timely and professional manner.

When contacting us about a privacy matter, please provide your full name, email address, a description of your inquiry or request, and, if applicable, the state in which you reside so we may respond appropriately under the laws applicable to your location.

We will make every effort to respond to all legitimate privacy requests within 45 days of receipt. For complex or high-volume requests, we may require up to an additional 45 days, in which case we will notify you of the extension in advance.